[Guide] How to submit a support ticket

24 July, 2019
By G-Team in Payroll
Gpayroll - support ticket
Do you know that due to data confidentiality, the access to our customers' payroll data is limited? Thus, our support team may request our customers to submit a ticket through our payroll application to gain a temporary access to your payroll data. Here is a guide on how to submit a ticket through our application.
On the top right hand side, click on "headset" icon, click on "Contact Support" to compose your message to support.

Select the topic that best describe your case, put in the subject and click "Submit" after completing your message. You will receive a ticket reference number. This will grant our support a temporary access to your account for troubleshooting. After the case is closed, the password will expire.

Here is video for your reference.here.

If you need further assistance, you can drop us a message here on our live chat or contact our team here.