[Guide] How to submit a support ticket

24 July, 2019
By G-Team in Payroll
Gpayroll - support ticket
Do you know that due to data confidentiality, the access to our customers' payroll data is limited? Thus, our support team may request our customers to submit a ticket through our payroll application to gain a temporary access to your payroll data. Here is a guide on how to submit a ticket through our application.
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On the top right hand side, click on "headset" icon, click on "Contact Support" to compose your message to support.
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Select the topic that best describe your case, put in the subject and click "Submit" after completing your message. You will receive a ticket reference number. This will grant our support a temporary access to your account for troubleshooting. After the case is closed, the password will expire.
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Here is video for your reference.here.



If you need further assistance, you can drop us a message here on our live chat or contact our team here.