Building a workforce that delivers magical experiences

23 July, 2019
By Dharshini in Human Resource

Building A Workforce That Delivers Magical Experiences

Nope, we are not referring to spells, tricks or potions but building up a workforce within the organisation that helps to deliver an enriching experience to both clients and customers.

For instance, in 2016, Walt Disney Co. was voted by Americans as the top company out of the top 100 companies of the Fortune 500 companies that they would want to work for. This is not surprising given that culture is king within Walt Disney Co.'s workplace.

While this does not necessarily means that all companies need to strive to build 100 over theme parks or cruise liners across the world, here are some ways in which we can take a leaf out of Disney's book.


Linking experience with deliverables

For an employee to deliver good service to a client or customer, it is imperative that the employee understands what it is to be at the receiving end as well. Therefore, ensuring that employees have that experience ingrained in them can allow them to deliver that same level of expectation that the client or customer requires. And if that is something in which the employee is lacking, part of the responsibility also falls on the organisation to ensure that there are proper training in place for employees. This can then employees in meeting a certain level of standard in terms of deliverables to clients or customers.

Create opportunities for employees to learn, grow and explore

Besides providing resources for employees to advance within their career, it is essential to allow employees to grow outside of their career as well. For instance, at Disney, under a recently initiated education programme, employees are provided with the opportunity to pursue higher educational or vocational training regardless of whether it is in relation to their existing role or not.

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Developing a global culture

Given that today’s workforce is more diverse than ever - whereby employees come from various countries or race or religion - it is imperative to develop a collaborative culture within the workplace. When various teams work together, it challenges them beyond their daily work and this can help to bring about a slew of innovative ideas. Similarly, creating a cohesive environment ensures that each employee is appreciated for his or her unique background and this will in turn create a more productive workforce, which translates to better services towards clients and customers.

While it can be easy to simply hire an employee and train him or her from ground zero on how to service clients or customers, what makes the difference is the sincerity. Clients and customers are able to tell when the employee is being genuine or not. To ensure that employees are able to constantly deliver the same “magical” experience to each and every client to customer, it has to start from within. And this is where organisations should focus on - providing that magical experience for employees themselves at the very start.

Maximising the value of personal time off

18 July, 2019
By G-Team in Human Resource
Asians are widely known for the "longer hour working hours translate to a hardworking employee" attitude. With Singaporeans feeling mentally fatigue at work to reports of employees dying due to overwork in Japan overworking in Japan, it seems that employees today are working far too hard.


To minimise this worrying trend, one possible solution that employees can consider would be to implement a Personal Time-Off (PTO) policy.

PTO days are not to be confused with traditional time off policies, in which leave days are categorised into vacation days, sick leave or parental leave. The former lumps all of these different leave days into one category.

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Practical HR Hacks for Small Businesses

11 July, 2019
By G-Team in Human Resource

For every small business, growth always ranks high on the list of priorities. When it comes to setting up a proper Human Resources (HR) to manage employees, here are some practical HR hacks to help develop the company culture and create a productive team of employees.

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Practical HR Hacks for small businesses

09 July, 2019
By Dharshini in Human Resource

Practical HR Hacks For Small Businesses

For every small business, growth always ranks high on the list of priorities. When it comes to setting up a proper Human Resources (HR) to manage employees, here are some practical HR hacks to help develop the company culture and create a productive team of employees.

Technology

Incorporating technology into the business’ daily operation can help to improve employees’ lives drastically. For instance, HR technology such as HR Information Systems can help to streamline HR processes such as leave applications, claims processing and payroll. Additionally, these technology tools can help to incorporate other functions such as HR and accounting for instance.

Transparency

In today’s workplace, employees expect their employer to be transparent. This is the key to gaining employees’ trust. It does not necessary mean openly sharing employees’ salaries, but keeping employees’ in the loop on the business’ goals, changes or key decisions. Additionally, the HR team can sit together with the various line managers and the employee to explain why a particular employee is receiving this amount of compensation. Encouraging that kind of open communication will allow employees to feel less wary of top management’s decisions and create fewer rumors and distrust within the company.

Collaboration

Employees today strive to acquire more skills and knowledge by working together with people outside their team. Encouraging a spirit of collaboration amongst the various teams can help to generate more innovative ideas and increase employees’ morale at the same time.

Training

Invest in your employees by encouraging them to further their education or pick up new skills. It need not necessarily by sponsoring their entire post-graduate education but simply granting them the necessary time-offs or have the HR team set up a platform where employees can source for courses easily. This will help your employees to be the best professional in their field which will add to your the overall productivity levels in the organisation as well.

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Onboarding

The first impression always counts. A poor onboarding and orientation process can result in high turnover rates in the long run. Instead, ensure that there is a proper onboarding process in place such as settling the paperwork before the new employee comes in and setting up the necessary meetings with different departments to allow the new employee to better understand the business. Likewise, it is imperative that the HR team is aware of the onboarding and orientation processes to ensure that the new employee can start off on the right foot.